Refund policy

Return & Refund Policy

At Tans by Kait, your happiness matters. We want you to feel good not just about your glow, but about your entire experience. We treat every situation uniquely, so If for any reason you’re not completely satisfied with your product purchase, we’re here to make it right.

Note: This policy applies only to physical products purchased from our online shop and does not apply to spray tan services, training, or appointments.

Returns

We accept returns on unopened and unused products within 30 days of delivery.

If you’ve tried a product and had an issue, please reach out. While we do not accept used items for return, we’ll do our best to find a fair solution for gently used products when something isn’t right.

To start a return, email us at tansbykait@gmail.com and we’ll walk you through the next steps. 

Returns must be approved via email before being sent back. Unapproved returns will not be accepted.

Once your return is received and inspected, we’ll let you know if your refund is approved. If it is, your refund will be processed to your original payment method within 10 business days.

Shipping fees are non-refundable. 

Final sale, discounted, and promotional items may not be eligible for refund and may only qualify for store credit.

Cancellations & Changes

We’re happy to help! If you need to update or cancel your product order, just reach out as soon as possible. We’ll do our best to make it happen before your order ships, and if not, we’ll always offer the next best solution.
You can email us at tansbykait@gmail.com or call 204-995-5842.

Received the wrong item or something arrived damaged?

Not the experience we wanted you to have — we’re so sorry! If something’s gone wrong with your order, just send us an email at tansbykait@gmail.com with your order number, a quick photo of the item, and a short note explaining the issue. We’ll make it right with a replacement or store credit so you can easily re-purchase what you originally wanted.

Incorrect Shipping Info
Mistakes happen! If you realize you entered the wrong shipping address, contact us right away.
We’ll try to help, but we’re not responsible for packages sent to incorrect addresses entered at checkout. You can email us at tansbykait@gmail.com or call 204-995-5842.